Frequently Asked Questions (FAQs) 🌟
1. How can I contact customer support?
We’re here for you! If you have any questions or need assistance, you can reach us by email at support@astryra.com. Our friendly team will respond as quickly as possible to help with your concerns.
2. What is your order processing time?
We process all orders within 1-2 business days. Once your order has shipped, you will receive an email with tracking details, so you can keep an eye on your package from start to finish.
3. Do you offer free shipping?
Yes! We’re happy to offer free standard shipping on all orders over $60. For orders under $60, we have a flat shipping rate of just $5.
4. Do you offer international shipping?
Absolutely! We offer international shipping, and we cover all additional fees like duties and VAT for a seamless shopping experience. Shipping times typically vary between 7-15 business days, depending on the destination.
5. How do I track my order?
Once your order ships, we’ll send you a tracking number in your confirmation email. You can also track your order anytime using our Order Tracking Page.
6. What is the "Share Your Story" giveaway campaign?
We love giving back to our community! Our "Share Your Story" giveaway invites you to share a heartfelt story, and the most touching submission will receive a free product from our store. It’s our way of spreading warmth and love—because we believe in the power of connection.
7. What is the Warmth Fund?
The Warmth Fund is a special initiative designed to help those in need. If you or someone you know is experiencing difficulty, please reach out. We offer products to brighten their day and provide comfort during tough times.
8. Can I return or exchange my items?
We want you to be completely happy with your purchase! If you need to return or exchange an item, please contact us within 14 days of receiving your order. We’ll guide you through the simple process to make sure you’re taken care of.
9. How do I care for my Astryra products?
To keep your Astryra products in the best condition, we recommend following the care instructions included with each item. Most of our products are durable and easy to clean, but we always recommend gentle care to preserve their quality for years to come.
10. Are your products eco-friendly?
Yes! At Astryra, sustainability is a core value. Our products are made with eco-friendly materials, and we prioritize minimal and recyclable packaging. We’re committed to reducing waste and offering products that contribute to a more sustainable lifestyle.
11. Do you offer gift cards?
Yes, we do! Our gift cards make the perfect present for any occasion. You can easily purchase them on our website, and they’re available in various denominations. The perfect way to share warmth and style with someone special!
12. Do you have a loyalty program?
We’re working on something exciting to reward our loyal customers! Stay tuned for updates on our upcoming loyalty program, where you’ll be able to earn points and enjoy exclusive discounts.
13. How can I stay updated on new products and offers?
We’d love to keep you in the loop! You can sign up for our newsletter at the bottom of our website to receive updates on new arrivals, special promotions, and heartwarming stories from our community.