Support

Welcome to the Astryra Support Center! We’re here to ensure that your experience with our tumblers is smooth and enjoyable. Whether you have questions about our products, need assistance with an order, or want to learn more about our sustainability efforts, we’re happy to help.

Frequently Asked Questions (FAQ)

  • What is the warranty on your tumblers?

    • All our tumblers come with a 2-year warranty for defects in material or workmanship. If you experience any issues, feel free to reach out to us for a replacement or refund.

  • Do you offer international shipping?

    • Yes! We offer international shipping to most countries. Shipping fees and delivery times vary depending on the destination.

  • How do I track my order?

    • Once your order is shipped, you will receive an email with a tracking number. You can use that number to track your order through our website or your local carrier’s tracking system.

  • What if I don’t like the product?

    • We want you to be completely satisfied. If you're not happy with your purchase, you can return or exchange your tumbler within 60 days of receiving it. We offer free return shipping and a full refund.

Contact Us

If you have any questions or need additional support, you can reach us via:

Returns & Exchanges

At Astryra, we strive for 100% customer satisfaction. If you need to return or exchange an item, simply contact us within 60 days of receiving your order. We’ll provide you with a free return shipping label, and once we receive the item, we’ll issue a full refund or send you an exchange.

Shipping Information

  • Free Shipping: All orders over $50 qualify for free shipping. Orders under $50 will incur a $5 shipping fee.
  • Shipping Times: Orders are typically shipped within 1-2 business days. Standard shipping takes between 5-7 business days for delivery. Expedited shipping options are also available.

Sustainability Commitment

A portion of every sale goes toward supporting environmental initiatives, such as reforestation and ocean cleanup. Learn more about how your purchase helps make a difference on our Sustainability Page.

Product Care & Maintenance

To keep your Astryra tumbler in top condition:

  • Cleaning: Hand wash your tumbler with warm, soapy water. Avoid using abrasive scrubbers or harsh chemicals.
  • Avoid freezing or microwaving your tumbler, as extreme temperatures can affect the insulation properties.