Worry-Free Purchase

Worry-Free Shopping with Seel

Add extra protection to eligible purchases for peace of mind. Coverage details vary by order. See your specific protections in the widget at cart/checkout, and review complete coverage information in your confirmation email.

Having issues? Visit Seel Resolution Center for easy claims and resolution.

Note: This is a value-added service by Seel. Do not purchase as a standalone item.

At Astryra, we want to make your shopping experience as smooth and enjoyable as possible—starting with how we handle your order. Below you’ll find everything you need to know about our shipping process. For any questions, feel free to reach out to us at support@astryra.com.

🕐 Processing Time
Orders are typically processed within 1–2 business days. Once your package is on the way, you’ll receive a tracking link via email to monitor your delivery in real time.

🚛 Shipping Rates
Orders over $60 – Free shipping worldwide
Orders under $60 – $4 flat rate shipping

We deliver to nearly every corner of the globe in 10–20 days, with taxes, duties, and VAT included in your final price. No hidden fees. No surprises.

🌍 Estimated Shipping Times
We partner with trusted logistics providers to ensure timely delivery across regions:

United Kingdom & European Union: 10–20 business days

Rest of Europe (including Switzerland & Norway): 10–20 business days

United States & Canada: 10–20 business days

Other International Regions: 10–20 business days

Note: Actual delivery times may vary due to customs processing or peak-season delays.

🔍 Order Tracking
Track your order at any time using the link in your confirmation email or by visiting our Order Tracking Page.

🌱 Sustainable Shipping (EU Customers)
We proudly support eco-friendly shipping practices in alignment with Europe’s environmental goals:

Recyclable and plastic-free packaging whenever possible

Carbon emissions offset for all international shipments

Green delivery partnerships within the EU

🇪🇺 Shipping Within the European Union
Astryra is fully compliant with EU consumer rights and tax standards:

VAT-inclusive pricing

No customs declarations for intra-EU deliveries

14-day return guarantee per EU consumer protection law

View our Return Policy for full details.

Let us handle the logistics—so you can focus on finding what you love. 💖

We want you to be fully satisfied with your purchase. If for any reason you are not happy with your order, please review our return and refund policy below.

1. Return Eligibility Period

You may request a return within 60 days of receiving your order.

2. Conditions for Returns & Refunds

We accept returns or refunds under the following conditions:

The item is unused, unwashed, and in its original packaging with all tags attached.

The item is defective, damaged upon arrival, or incorrectly shipped.

A return or refund request is submitted within 60 days of delivery.

Items that do not meet these conditions will not be eligible for return or refund.

3. How to Initiate a Return or Refund

Please follow these steps to request a return:

Email us at support@astryra.com with the following information:

Order number

Reason for return or refund

Photos of the item (for damaged, defective, or incorrect products)

Our customer service team will respond within 2 business days with return instructions.

Ship the product to the return address we provide.

4. Who Pays for Return Shipping?

If the return is due to our error (wrong item, defective or damaged product), Astryra will cover the return shipping cost.

If the return is due to personal preference or customer error (e.g., changed mind, ordered wrong size), the customer is responsible for return shipping costs.

5. Refund Processing Time

Once we receive and inspect your return, your refund will be processed within 7 business days. Refunds will be issued to your original payment method. You will receive a confirmation email once the refund is completed.

6. Non-Returnable Items

We currently do not accept returns on the following:

Final sale or clearance items

Customized or personalized products

Need Help?

If you have any questions, feel free to contact our support team at:
📧 support@astryra.com